Frequently Asked Questions
Everything you need to know about custom food packaging with ZentPak.
Ordering
What's the minimum order quantity?›
100 units for sample orders. Production runs start at 500 units. There's no upper limit.
How long does delivery take?›
Sample orders (100 units): 3–7 business days. Production runs (500+ units): 7–14 business days. Rush options available for select products.
Do I need to provide my own design?›
No. Our free AI designer generates professional packaging designs from your brand description. If you have your own artwork (PDF, AI, PNG), you can upload it directly.
How does checkout work?›
After designing your packaging, you checkout at checkout.zentpak.com — powered by Shopify. We accept all major credit cards, PayPal, and Apple/Google Pay.
Materials & Quality
Are your materials FDA-compliant?›
Yes. All food-contact materials meet FDA 21 CFR standards. We can provide material compliance certificates on request.
What materials do you offer?›
Kraft + PE, PET/PE laminate, Aluminum/PE laminate, PLA compostable, and full PE monolayer. The right choice depends on your product (fat content, shelf life requirements, eco positioning).
Do you offer compostable packaging?›
Yes. PLA bio-based materials are available. These meet ASTM D6400 industrial compostability standards. Note: not home compostable.
What printing method do you use?›
Digital printing (direct-to-film). This is what makes 100-unit runs economical — no printing plates required. Colors are CMYK + spot, with excellent accuracy for brand colors.
Design
Is the AI designer really free?›
Yes, completely free. No account required to preview. You only pay when you order.
Can I use my own logo?›
Absolutely. Upload your logo (SVG, PNG, PDF) and our designer will incorporate it into the packaging layout.
What file formats do you accept for custom artwork?›
PDF (preferred), AI, EPS, or high-resolution PNG (300 DPI minimum). We provide print-ready templates for each packaging format.
Pricing
Why is ZentPak's per-unit price higher than traditional suppliers at high volumes?›
At very high volumes (50,000+ units), traditional offset printing does become cheaper per unit. ZentPak is optimized for 100–10,000 unit runs where digital printing eliminates setup costs and minimum waste. At 100–5,000 units, our total cost (including $0 design fees) is almost always lower.
Are there any setup fees?›
No setup fees for digital print runs. If you require custom dielines (new bag shapes not in our standard library), there may be a one-time tooling fee — we quote this before any commitment.